• Despoina Xanthopoulou, Arnold B Bakker, Ellen Heuven, Evangelia Demerouti, and Wilmar B Schaufeli.
• Institute of Psychology, Department of Work and Organizational Psychology, Erasmus University Rotterdam, Woudestein, Rotterdam, The Netherlands. xanthopoulou@fsw.eur.nl
• J Occup Health Psychol. 2008 Oct 1; 13 (4): 345-56.

AbstractThis study aims to gain insight in the motivational process of the Job Demands-Resources (JD-R) model by examining whether daily fluctuations in colleague support (i.e., a typical job resource) predict day-levels of job performance through self-efficacy and work engagement. Forty-four flight attendants filled in a questionnaire and a diary booklet before and after consecutive flights to three intercontinental destinations. Results of multilevel analyses revealed that colleague support had unique positive effects on self-efficacy and work engagement. Self-efficacy did not mediate the relationship between support and engagement, but work engagement mediated the relationship between self-efficacy and (in-role and extra-role) performance. In addition, colleague support had an indirect effect on in-role performance through work engagement. These findings shed light on the motivational process as outlined in the JD-R model, and suggest that colleague support is an important job resource for flight attendants helping them reach their work-related goals.

17 keywords...

hide…