• Health Care Cost Reengineering Rep · Jan 1999

    ED staff and clinicians learn essential human relations skills.

    • Health Care Cost Reengineering Rep. 1999 Jan 1; 4 (1): 9-13, 1.

    AbstractSmile training for the emergency department? An increasingly popular customer service training program for physicians and staff in the emergency department teaches how to improve personal interactions with patients. Without focusing on how patients are treated beyond their medical ailments, course developers warn, hospitals may be alienating patients who might decide not to pay their hospital bill or might take their business elsewhere in the future.

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