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Review
Consumer trust in healthcare organizations is waning. How will 21st century leaders bridge the gap?
- Edward L Beard.
- Catawba Valley Medical Center, 810 Fairgrove Church Rd SE, Hickory, NC 28602, USA. ebeard@catawbavalleymedicalcenter.org
- Nurs Adm Q. 2004 Apr 1; 28 (2): 99-104.
AbstractConsumer trust in healthcare is crucial to the health and healing of individuals. This article explores the current status of consumer trust in healthcare and proposes several approaches to regaining trust that has been lost.
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