• Karissa M Fenwick, Karen E Dyer, Ruth Klap, Kristina Oishi, Jessica L Moreau, Elizabeth M Yano, Bevanne Bean-Mayberry, Anne G Sadler, and Alison B Hamilton.
• HSR&D Center for the Study of Healthcare Innovation, Implementation and Policy (CSHIIP), VA Greater Los Angeles Healthcare System, Los Angeles, CA, USA. Karissa.Fenwick@va.gov.
• J Gen Intern Med. 2022 Nov 1; 37 (14): 372337303723-3730.

BackgroundPatient-perpetrated sexual harassment toward staff and patients is prevalent in Veterans Affairs and other healthcare settings. However, many healthcare facilities do not have adequate systems for reporting patient-perpetrated harassment, and there is limited evidence to guide administrators in developing them.ObjectiveTo identify expert recommendations for designing effective systems for reporting patient-perpetrated sexual harassment of staff and patients in Veterans Affairs and other healthcare settings.DesignWe conducted qualitative interviews with subject matter experts in sexual harassment prevention and intervention during 2019.ParticipantsWe used snowball sampling to recruit subject matter experts. Participants included researchers, clinicians, and administrators from Veterans Affairs/other healthcare, academic, military, and non-profit settings (n = 33).ApproachWe interviewed participants via telephone using a semi-structured guide and analyzed interview data using a constant comparative approach.Key ResultsExpert recommendations for designing reporting systems to address patient-perpetrated sexual harassment focused on fostering trust, encouraging reporting, and deterring harassment. Recommendations included the following: (1) promote a climate in which harassment is not tolerated; (2) take proportional, corrective actions in response to reports; (3) minimize adverse outcomes for reporting parties; (4) facilitate and simplify reporting processes; and (5) hold the reporting system accountable. Specific strategies related to each recommendation were also identified.ConclusionsThis qualitative study generated initial recommendations to guide healthcare administrators and policy makers in assessing, developing, and improving systems for reporting patient-perpetrated sexual harassment toward staff and other patients. Results indicate that proactive, careful design and ongoing evaluation are essential for ensuring that reporting systems have their intended effects and mitigating the risks of inadequate systems. Additional research is needed to evaluate strategies that effectively address patient-perpetrated harassment while balancing patients' clinical needs.© 2022. This is a U.S. government work and not under copyright protection in the U.S.; foreign copyright protection may apply.

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