• Bmc Fam Pract · Oct 2005

    Satisfaction is not all--patients' perceptions of outcome of general practice consultations, a qualitative study.

    • Annika Andén, Sven-Olof Andersson, and Carl-Edvard Rudebeck.
    • Bergnäsets Vårdcentral, Box 80074, SE-97433 Luleå, Sweden. annika@anden.se
    • Bmc Fam Pract. 2005 Oct 24; 6: 4343.

    BackgroundEvaluation of outcome in general practice can be seen from different viewpoints. In this study we focus on the concepts patients use to describe the outcome of a consultation with a GP.MethodPatients were interviewed within a week after a consultation with a GP. The interviews were made with 20 patients in 5 focus groups and 8 individually. They were analysed with a phenomenographic research approach.ResultsFrom the patient's perspective, the outcome of a consultation is about cure or symptom relief, understanding, confirmation, reassurance, change in self-perception and satisfaction.ConclusionGeneral practice consultations are often more important for patients than generally supposed. Understanding is the most basic concept.

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