• Kathleen B Cox.
• School of Nursing, East Carolina University, Rivers Building Room 117, Greenville, NC 27858, USA.
• Nurs Adm Q. 2003 Apr 1;27(2):153-63.

AbstractAlthough numerous studies have focused on conflict management, few have considered the effects of unit technology and intrapersonal, intragroup, and intergroup conflict on team performance effectiveness and work satisfaction. The model was tested using a nonexperimental design. Path analysis using multiple regression was used to test the model. The nonrandom sample consisted of 141 nurses employed on 13 inpatient units at a state-supported, 597-bed academic medical center in a southeastern city. Findings indicated that intrapersonal conflict had a direct negative impact on intragroup conflict and work satisfaction. Intragroup conflict had direct negative effects on work satisfaction and team performance effectiveness. Unit technology had a direct negative impact on work satisfaction. Findings have implications for administrators to implement strategies to decrease a stressful work environment and increase team-building activities.

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