• Physician executive · Sep 2006

    Low patient satisfaction scores: the five stages of response.

    • Joseph R Twanmoh.
    • Division of Emergency Medicine, Univeristy of Maryland School of Medicine, Baltimore, USA. jtwanmob@comcast.net
    • Physician Exec. 2006 Sep 1; 32 (5): 28-31.

    AbstractWhen faced with poor patient satisfaction scores, emergency department physicians and medical directors have similar reactions. Ironically, the emotions experienced mimic the stages of grief.

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