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- Healthc Benchmarks. 1999 Feb 1; 6 (2): 19-20.
AbstractTennessee hospital emergency staff vie for appointments to the "PIT Crew," a performance improvement team that is racing to cut waiting times. Arkansas emergency department director uses military humor to impress upon staff the importance of improving patient satisfaction. Improvements include protocols for common complaints, portable two-way radios, and a glassed-in area for patients waiting for test results.
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