• Healthc Q · Jan 2007

    Emergency department patient satisfaction survey in Alberta's Capital Health region.

    • Robert McKim, Sharon Warren, Carmel Montgomery, Joanne Zaborowski, Colleen McKee, Donna Towers, and Brian H Rowe.
    • Faculty of Rehabilitation, School of Public Health, University of Alberta.
    • Healthc Q. 2007 Jan 1; 10 (1): 34-42.

    AbstractIn 2005, a large Canadian health region conducted an emergency department patient feedback survey to obtain information on patient perceptions of satisfaction with emergency services received. The Capital Health region is one of nine Alberta Health Authorities, located in the central portion of the province, serving a population of 1.6 million people in metropolitan Edmonton and the surrounding area. Analysis reveals significant demographic and acuity differences in perceptions of care and suggests the need to consider patient mix in future satisfaction surveys and to examine improvement strategies targeted at these specific patient groups.

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