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- M A Fuss, Y E Bryan, K S Hitchings, M A Fox, M T Kinneman, S Skumanich, and M J Young.
- Patient Care Services, Lehigh Valley Hospital & Health Network, Allentown, Pennsylvania, USA.
- Nurs Adm Q. 1998 Jan 1; 23 (1): 1-14.
AbstractThis report describes restructuring on four critical care units at an acute, tertiary care hospital in South-east Pennsylvania. Utilizing a Patient Centered Care conceptual framework that had been successfully applied in the medical-surgical areas, restructuring involved three main areas: revamping of work processes, inclusive of redesigned staff roles; environmental and facility changes; and enhancement of telecommunication and information systems. Preliminary analyses six months post redesign revealed improvements and maintenance in four outcomes areas--satisfaction, quality and efficiency, and costs of care.
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