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Review Case Reports
Caring. Core value, currency, and commodity ... is it time to get tough about "soft"?
- Jayne A Felgen.
- Creative Health Care Management, 1701 E. 79th St., Suite #1, Minneapolis, MN 55425, USA.
- Nurs Adm Q. 2003 Jul 1; 27 (3): 208-14.
AbstractConsumers of health care expect caring behaviors and become satisfied and loyal customers when their health experience included caring. In today's health care environment, however, caring often takes a back seat to task completion and capital expenditures. Caregivers may feel caring, but they often provide care without regard for how patients prefer to experience caring. Caring theorists provide a framework of patient centered caring to guide professional practice. Stories of caring that occur in spite of diminished resources are inspirational and illustrate these theories. Chief nursing officers share a unique opportunity and imperative to assure that caring stories, the essence of our work, routinely inform decisions made in the executive suite and boardroom.
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