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Pediatric emergency care · Apr 1994
ReviewEffective management of complaints in the emergency department.
- J R Tucker and A E Kornberg.
- Department of Pediatrics and Emergency Medicine, State University of New York, Buffalo.
- Pediatr Emerg Care. 1994 Apr 1; 10 (2): 94-7.
AbstractMany of the causes of complaints can be reduced but not completely eliminated. Appropriate attention through education and quality management keeps the department's attention focused on increasing patient satisfaction.
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