Issues in mental health nursing
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Issues Ment Health Nurs · Dec 2002
ReviewAn examination of telephone triage in a mental health context.
Mental health triage is performed via the telephone in some institutions. The process by which an accurate mental health assessment can be made over the phone has not been documented in the literature. Telephone triage has only been comprehensively investigated within the context of Accident and Emergency departments. This paper provides a summary of the main issues that arise from this literature and then provides a number of research questions that can be directed toward telephone triage in a mental health context.
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The events of September 11, 2001 triggered a widespread national response that was two-fold: a posttraumatic stress reaction and an increase in attendance in religious services and practices immediately following the tragic events. The following discussion traces the existing research to distinguish this posttraumatic stress reaction from posttraumatic stress disorder as a recognized psychiatric diagnosis. ⋯ A conceptual model illustrates the benefits in seeking religious comfort for managing a postdisaster stress response. Nursing implications for practice are discussed.