Revista médica de Chile
-
Revista médica de Chile · May 2010
[Perceptions of providers and clients about management and satisfaction with services in two public hospitals].
Clients and providers of health care can have contrasting perceptions about the quality of service. Provider perceptions are mostly devoted to design and delivery of services while those of clients are focused in the attention received. ⋯ This analysis can be useful for management decision making, identifying strengths and weaknesses of health care provided by these two public hospitals. This type of assessment can be replicated in other public and private health care facilities.