Health care cost reengineering report
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Health Care Cost Reengineering Rep · Jul 1999
Comparative StudyTotal hip replacement surgery: comparing costs, performance against hospitals nationwide.
DATA BENCHMARKS: This study compares costs and performance of total hip replacement surgery against hospitals nationwide and by region. And it examines how managed care penetration in hospital markets impacts cost and length of stay.
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Health Care Cost Reengineering Rep · Jan 1999
ED staff and clinicians learn essential human relations skills.
Smile training for the emergency department? An increasingly popular customer service training program for physicians and staff in the emergency department teaches how to improve personal interactions with patients. Without focusing on how patients are treated beyond their medical ailments, course developers warn, hospitals may be alienating patients who might decide not to pay their hospital bill or might take their business elsewhere in the future.