Emergency medicine Australasia : EMA
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Emerg Med Australas
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Emerg Med Australas · Feb 2018
Medical scribes have no impact on the patient experience of an emergency department.
We aimed to evaluate patient perceptions of medical scribes in the ED and to test for scribe impacts on ED Net Promoter Scores, Press Ganey Surveys and other patient-centred topics. ⋯ We found no evidence that scribes reduce patient satisfaction during emergency consultations, nor prompt discomfort that might cause a patient to withhold information.