Emergency medicine Australasia : EMA
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Emerg Med Australas
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Emerg Med Australas · Apr 2014
Parental satisfaction with paediatric care, triage and waiting times.
The present study aims to determine parental and guardian's perceptions of paediatric emergency care and satisfaction with care, waiting times and triage category in a community ED. ⋯ On the basis of the present study, patient perceptions and overall satisfaction of care does not appear to be primarily influenced by time spent waiting or receiving treatment. Attempts made at the triage process to ensure that semi-urgent patients have reasonable expectations of waiting times might provide an opportunity to improve these patients' expectations and perceptions.