Health care management review
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Health Care Manage Rev · Jul 2013
Psychological entitlement and abusive supervision: political skill as a self-regulatory mechanism.
Abusive supervision in the workplace is steadily increasing. Such behavior has been linked to a host of negative individual and organizational consequences. In a health care environment particularly, such behavior can have detrimental effects. ⋯ Our findings underscore the common concern that entitlement and abuse can be harmful for organizations. Entitled supervisors who are high in political skill may recognize that engaging in less aggressive influence behaviors may be more effective in achieving self-serving motives. Consequently, health care organizations need to be proactive in order to reduce entitlement and prevent abusive behaviors in the workplace.
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Health Care Manage Rev · Apr 2013
Patient-centered innovation in health care organizations: a conceptual framework and case study application.
Patient-centered innovation is spreading at the federal and state levels. A conceptual framework can help frame real-world examples and extract systematic learning from an array of innovative applications currently underway. The statutory, economic, and political environment in Washington State offers a special contextual laboratory for observing the interplay of these factors. ⋯ Patient-centered care innovation is a complex process. A general framework that could help managers and executives organize their thoughts around innovation within their organization is presented.
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Health Care Manage Rev · Oct 2012
Relational coordination promotes quality of chronic care delivery in Dutch disease-management programs.
Previous studies have shown that relational coordination is positively associated with the delivery of hospital care, acute care, emergency care, trauma care, and nursing home care. The effect of relational coordination in primary care settings, such as disease-management programs, remains unknown. ⋯ The enhancement of relational coordination among core disease-management professionals with different disciplines is expected to improve chronic illness care delivery.
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Health Care Manage Rev · Jul 2012
Team safety and innovation by learning from errors in long-term care settings.
Team safety and team innovation are underexplored in the context of long-term care. Understanding the issues requires attention to how teams cope with error. Team managers could have an important role in developing a team's error orientation and managing team membership instabilities. ⋯ Long-term care organizations that wish to enhance team safety and innovation should encourage a problem-solving approach and discourage a blaming approach. Team managers can play a crucial role in this by coaching team members to see errors as sources of learning and improvement and ensuring that individuals will not be blamed for errors.