Quality management in health care
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Qual Manag Health Care · Jan 1997
Privatizing maternal and child health services in Texas: reinventing Title V programs.
In November 1994, the Texas Department of Health embarked upon a major initiative to "reinvent" maternal and child health services funded through the Title V Maternal and Child Health Block Grant and related state general revenue. This article describes the rationale, planning process, and implementation issues associated with the initiative to redefine the fundamental roles and priorities of the department and traditional public health entities in the delivery of maternal and child health services.
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Qual Manag Health Care · Jan 1995
Patient satisfaction and experience with health services and quality of care.
This article discusses the use of patient satisfaction and personal health care experiences as a measure of health care quality. It also presents a field-proven patient experience and satisfaction assessment methodology known as the Patient Experience Survey (PES) that has been employed throughout the country for the last decade. Finally, it offers recommendations and comments on the use of patient satisfaction data in quality assessment and improvement.
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Qual Manag Health Care · Jan 1994
Applying quality improvement to Canadian health care: can organizational skills address strategic challenges?
Most health care organizations in Canada employ quality improvement methods and tools to secure internal efficiencies rather than to achieve broader strategic aims or improve key clinical processes. If quality improvement efforts are to have much impact on the quality of Canadian health care, health care leaders must increase their advocacy of quality improvement methods and demonstrate that these can be used to achieve health care reform.
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Kangaroo Care--skin-to-skin contact between parent and baby--is becoming a popular adjunct to the routine, technology-driven care provided to premature babies in neonatal intensive care units (NICUs) across the country. Research suggests that Kangaroo Care is safe and that it is therapeutic for the infant and parent alike. The purpose of this article is to review the Kangaroo Care Program at Brigham and Women's Hospital and to illustrate how it meets the needs of parents of premature infants.