World hospitals and health services : the official journal of the International Hospital Federation
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World Hosp Health Serv · Jan 2007
Reform of the health care system in Turkey: a review of universal health insurance.
Starting with the 1990s, Turkey has been restructuring its health care system. In December 2003, the Government of Turkey announced a comprehensive reform programme, entitled "Transformation in Health". This reform package consisted of reorganizing health services delivery and finance systems, including the establishment of a family practitioner system and universal health insurance. ⋯ All systems are, to a greater or lesser extent, the product of the history and culture of a country. Thus it is possible to learn from the experience of other countries, but unwise to copy them exactly. This is important for countries undergoing the reform process including Turkey.
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Global health diplomacy is an emerging discipline where health is incorporated into traditional diplomacy as a foreign policy tool. As, with any new area, there is a need for training. This article sets out what global health policy involves and the current academic response to providing training for it.
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World Hosp Health Serv · Jan 2006
Using SERVQUAL and Kano research techniques in a patient service quality survey.
This article presents the results of a service quality study. After an introduction to the SERVQUAL and the Kano research techniques, a Kano analysis of 75 patients from the General Hospital of Katerini in Greece is presented. ⋯ The Kano statistical analysis process results strengthened the hypothesis of previous research regarding the importance of personal knowledge, the courtesy of the hospital employees and their ability to convey trust and confidence (assurance dimension). Managerial suggestions are made regarding the best way of acting and approaching hospital patients based on the basic SERVQUAL model.