International journal of health care quality assurance
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Int J Health Care Qual Assur · Jan 2015
Patient safety culture: finding meaning in patient experiences.
The purpose of this paper is to determine what patient and family stories can tell us about patient safety culture within health care organizations and how patients experience patient safety culture. ⋯ Greater acknowledgement of the patient and family experience provides organizations with an integral perspective to assist in defining and addressing deficiencies within their patient safety culture and to identify opportunities for improvement.