Hospital & health services administration
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Hosp Health Serv Adm · Jan 1997
Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment.
As hospitals continue to face intense pressure to control operating costs, many have resorted to staff reductions and other redesign efforts. The remaining employees are frequently asked to do more with less. ⋯ Usefulness analyses indicated that satisfaction with coworkers and affective commitment were the two most important predictors of one dimension of citizenship behavior, as each construct contributed unique variance in the dependent variable. Implications for future research and practice are provided.