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- Wei Wei Lee, SulmasyLois SnyderLS0000-0002-0662-8945Center for Ethics and Professionalism, American College of Physicians, Philadelphia, PA, USA. lsnyder@acponline.org., and American College of Physicians Ethics, Professionalism and Human Rights Committee*.
- Department of Medicine, University of Chicago, Chicago, IL, USA.
- J Gen Intern Med. 2020 Sep 1; 35 (9): 271527202715-2720.
AbstractCommunication is critical to strong patient-physician relationships and high-quality health care. In recent years, advances in health information technology have altered how patients and doctors interact and communicate. Increasingly, e-communication outside of in-person clinical encounters occurs in many ways, including through e-mail, patient-portals, texting, and messaging applications. This American College of Physicians (ACP) position paper provides ethics and professionalism guidance for these forms of e-communication to help maintain trust in patient-physician relationships and the profession and alignment between patient and physician expectations.
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