• Thomas Carroll, Christopher Mooney, and Robert Horowitz.
• Department of Medicine, University of Rochester Medical Center, Rochester, New York, USA. Electronic address: thomas_carroll@urmc.rochester.edu.
• J Pain Symptom Manage. 2021 Feb 1; 61 (2): 364-368.

BackgroundWe used a quality improvement framework to transform two-day and in-person advanced communication training (ACT) course into a remote ACT (Re-ACT) format to help clinicians improve serious illness conversation (SIC) skills.MeasuresWe assessed the reach, impact, and costs of Re-ACT and compared these measures to in-person ACT courses.InterventionsAbout 45-60 minutes of synchronous, remote sessions consisting of a didactic introduction to SIC skills, tailored to the SARS-Cov-2 (COVID-19) crisis, and a live demonstration of SICs with patient-actors.OutcomesThe transition to Re-ACT sessions resulted in reaching a greater number of clinicians in less time, although depth of content and opportunities for skill practice decreased. Although both formats were well received, Re-ACT respondents felt less prepared than ACT respondents to use SIC skills. The costs of Re-ACT were significantly less than in-person ACT courses.Conclusions/Lessons LearnedWe provided effective and well-received SIC training during a time of crisis. Future work should further define the optimal mix of in-person and remote experiences to teach SIC skills.Copyright © 2020 American Academy of Hospice and Palliative Medicine. Published by Elsevier Inc. All rights reserved.

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