• Arturo García-Galicia, José Francisco Díaz-Díaz, Álvaro José Montiel-Jarquín, Akihiki Mizuki González-López, Eduardo Vázquez-Cruz, and Carlos Francisco Morales-Flores.
• Centro Médico Nacional "General de División Manuel Ávila Camacho", Hospital de Traumatología y Ortopedia; Puebla, México.
• Gac Med Mex. 2020 Jan 1; 156 (1): 47-52.

BackgroundUser satisfaction is key to define and assess the quality of care; however, there is no patient satisfaction rapid scale in Mexico. Our objective was to determine the validity and consistency of an outpatient department user satisfaction rapid scale (ERSaPaCE).MethodComparative, observational, cross-sectional, prolective study. In phase 1, a rapid scale model was developed, which was submitted to experts in medical care for assessment; the instrument was pilot-tested in 10-patient groups, using as many rounds as required until it obtained 20 approvals. In phase 2, the resulting questionnaire and the Outpatient Service User Satisfaction (SUCE) scale were applied to outpatient department users. ERSaPaCE was reapplied by telephone 10 days later. Descriptive statistics, Cronbach's a, Spearman's correlation and intra-class correlation coefficient (ICC) were used.ResultsTwo-hundred patients were recruited, out of which 53 % were aged 31-60 years; 51.5 % were women and 48.5 % men, all of them users of the outpatient services from 13 specialties. Cronbach's a for ERSaPaCE was 0.608, whereas ICC was 0.98 (p = 0.000). Convergent validity was 0.681 (p = 0.000) using Spearman's rho.ConclusionERSaPaCE was a valid and consistent instrument for the assessment of outpatient department user satisfaction.Copyright: © 2019 Permanyer.

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