• Rev Esp Salud Publica · Nov 2016

    [Satisfaction of Users with Spinal Cord Injury in relation to the Service of Promotion of Personal Autonomy of the Balearic Islands, Spain].

    • Miguel Ángel Capó-Juan, Rosa Mª Fiol-Delgado, Mª Magdalena Alzamora-Perelló, Marta Bosch-Gutiérrez, Lucía Serna-López, Miguel Bennasar-Veny, Antonio Aguiló-Pons, and Joan E De Pedro-Gómez.
    • Centro Base de Personas con Discapacidad. Servicio de Promoción de la Autonomía Personal de Palma de Mallorca. Dirección General de Dependencia. Consejería de Servicios Sociales y Cooperación. Gobierno de las Islas Baleares. Palma de Mallorca. España.miguelcapo@dgad.caib.es.
    • Rev Esp Salud Publica. 2016 Nov 10; 90: e1-e8.

    BackgroundPublic Service Promotion of Personal Autonomy aims to provide care to users with severe physical and/or physical-mental disabilities, including people with spinal cord injury. These users are in a chronic phase and thus they require educational-therapeutic measures of physiotherapy. This study is meant to determine the satisfaction of people with spinal cord injury who attend this service.MethodsA descriptive, cross-sectional, quantitative study in the Public Service Promotion of Personal Autonomy after a sixteen-month therapeutic monitoring process was carried out, which began in March 2015. The final study sample was 25 people with spinal cord injury (17 men and 8 women). At the end of therapeutic intervention, users responded to the SERVQHOS questionnaire, which consists in nineteen questions that aim to measure the quality of the care services provided. A statistical analysis was conducted, calculating averages and standard deviations or frecuencies and percentages.ResultsThe best valued external factor was the staff appearance with 4,5 on average and the worst scored external factor was the ease of access and / or signposting of the center with 2,6 on average. On the other hand, the best valued internal factor was the kindness of the staff with 4,8 on average and the worst scored factor was the speed in which the users receive what they requested with 4,2 on average.ConclusionsWe concluded that the quality offered is determined by internal factors (kindness, trust, willingness to help) and weaknesses are related to structural factors of the center (external factors).

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