• Shawn D Whatley, Alexander K Leung, and Marko Duic.
• Author of No More Lethal Waits - 10 Steps to Transform Canada's Emergency Departments, BPS Books, Toronto, 2016. He served as physician leader (aka medical program director) of the Emergency Medicine Program at Southlake Regional until 2014. Shawn is a lecturer in the Department of Family and Community Medicine, University of Toronto, and assistant clinical professor (adjunct) in the Department of Family Medicine, McMaster University.
• Healthc Q. 2016 Jan 1; 19 (1): 29-35.

AbstractEmergency departments (ED) function to diagnose, stabilize, manage and dispose patients as efficiently as possible. Although problems may be suspected at triage, ED physician input is required at each step of the patient journey through the ED, from diagnosis to disposition. If we want timely diagnosis, appropriate treatment and great outcomes, then ED processes should connect patients and physicians as quickly as possible. This article discusses the key concepts of ED patient flow, value and efficiency. Based on these fundamentals, it describes the significant impact of ED process improvements implemented on measures of ED efficiency at a large community ED in Ontario, Canada.

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