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- E W Woodcock.
- Medical Group Management Association, Health Care Consulting Group, Atlanta, GA 30345, USA. ewwoodcock@mindspring.com
- J Med Pract Manage. 1999 Jul 1; 15 (1): 19-22.
AbstractThe telephone system is the pulse of communication in a medical group. As customers demand increased access to their providers, telephone systems and their operators are becoming overloaded. Re-engineering is critical to meet this surging customer demand. This article explores new methods and applications of re-engineering the telephone system by managing demand, instead of the traditional solutions of adding more staff and/or more lines.
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