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- Laura Sachs Hills.
- merlegerle@aol.com
- J Med Pract Manage. 2004 May 1; 19 (6): 310-3.
AbstractEach person who works in your medical practice is unique and has different goals, values, dreams, and perceptions. This uniqueness means that you can't make assumptions about what your employees want. By learning what makes the people working in your practice tick, you will be able to develop meaningful rewards and incentives and eliminate some nagging practice management problems once and for all. This article suggests a simple exercise that enables staff members to rank 10 job features in order of importance. It shares the results of original research indicating common complaints medical office employees have about their doctor-bosses. It cautions readers not to solicit employee opinions unless they can live with the truth and keep from becoming bitter, defensive, or retaliatory. The article also offers two hands-on tools for helping practice managers find out what their employees really want: a ready-to-use staff morale survey and an employee suggestion program.
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