• Laura Hills.
• Blue Pencil Institute, USA. Ihills@bluepencilinstitute.com
• J Med Pract Manage. 2011 Sep 1; 27 (2): 112-7.

AbstractE-mail has at one and the same time become a primary communication tool for many medical practice employees and a source of untold frustration, misunderstandings, and stress. This article provides a total of 50 rules (25 do's and 25 don'ts) for e-mail netiquette to help medical practice employees use e-mail more effectively. It offers suggestions about the optimal format of e-mails, tips for writing concise e-mail texts, and guidance about the most pressing e-mail privacy and confidentiality concerns. Medical practice employees can use the practical tips presented in this article to help them save time and use their medical practices' e-mail system more productively and effectively. This article also offers suggestions for creating and using a medical practice e-mail disclaimer statement. It describes the six legal threats a disclaimer statement can prevent and the typical content for such disclaimers. Finally, this article includes guidance about creating and implementing a medical practice e-mail policy and provides an outline of typical e-mail policy content.

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