• David M Levine, Julia Pian, Karthiyayini Mahendrakumar, Apexa Patel, Agustina Saenz, and Jeffrey L Schnipper.
• Division of General Internal Medicine and Primary Care, Brigham and Women's Hospital, Boston, MA, USA. dmlevine@bwh.harvard.edu.
• J Gen Intern Med. 2021 Jul 1; 36 (7): 196519731965-1973.

BackgroundSubstitutive hospital-level care in a patient's home ("home hospital") has been shown to lower cost, utilization, and readmission compared to traditional hospital care. However, patients' perspectives to help explain how and why interventions like home hospital accomplish many of these results are lacking.ObjectiveElucidate and explain patient perceptions of home hospital versus traditional hospital care to better describe the different perceptions of care in both settings.DesignQualitative evaluation of a randomized controlled trial.Participants36 hospitalized patients (19 home; 17 control).InterventionTraditional hospital ("control") versus home hospital ("home"), including nurse and physician home visits, intravenous medications, remote monitoring, video communication, and point-of-care testing.ApproachWe conducted a thematic content analysis of semi-structured interviews. Team members developed a coding structure through a multiphase approach, utilizing a constant comparative method.Key ResultsThemes clustered around 3 domains: clinician factors, factors promoting healing, and systems factors. Clinician factors were similar in both groups; both described beneficial interactions with clinical staff; however, home patients identified greater continuity of care. For factors promoting healing, home patients described a locus of control surrounding their sleep, activity, and environmental comfort that control patients lacked. For systems factors, home patients experienced more efficient processes and logistics, particularly around admission and technology use, while both noted difficulty with discharge planning.ConclusionsCompared to control patients, home patients had better experiences with their care team, had more experiences promoting healing such as better sleep and physical activity, and had better experiences with systems factors such as the admission processes. Potential explanations include continuity of care, the power and familiarity of the home, and streamlined logistics. Future improvements include enhanced care transitions and ensuring digital interfaces are usable.Trial RegistrationNCT03203759.© 2021. Society of General Internal Medicine.

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