• Stud Health Technol Inform · Jun 2020

    Service Personalization in IT-Supported Finnish Healthcare.

    • Olli Korhonen, Vasiliki Mylonopoulou, and Guido Giunti.
    • University of Oulu.
    • Stud Health Technol Inform. 2020 Jun 16; 270: 1385-1386.

    AbstractThis paper reports a case study on the spontaneous personalization discussions emerged from interviews with healthcare professionals when asked about their work practices and the role of information technology (IT) during consultations. We thematically analyzed the personalization elements using an existing personalization framework to provide insights on the service personalization. Our results contribute to the better design of IT solutions that can support health services' personalization.

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