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- Liz Lees.
- Acute Medicine Unit, Heart of England NHS Foundation Trust.
- Nurs Manag (Harrow). 2010 Nov 1; 17 (7): 30-5.
AbstractService development and service improvement are complex concepts, but this should not prevent practitioners engaging in, or initiating, them. There is no set blueprint for service development so this article examines the process, describes the skills required, lists some change management tools and offers a guide to the stages involved. The article aims to demystify service development for those considering embarking on the process for the first time.
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