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- Jim Summers.
- Department of Health Administration, College of Health Professions, Texas State University, San Marcos, TX 78666, USA. summers@txstate.edu
- J Med Pract Manage. 2005 May 1; 20 (6): 290-4.
AbstractObtaining a referral from a primary care physician to see a specialist is a common experience among patients. Differing definitions of what it means to "have a referral, "however, can lead to gaps between the service provided by the specialist and the expectations of the patients. Empirical research illustrates these varying definitions of "having a referral" among potential patients. The extent of confusion among a presumably educated sample of the patient population suggests that medical group managers should conduct a marketing audit of their policies and procedures to ensure that gaps in service delivery are removed.
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