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Comparative Study
Bridging team faultlines by combining task role assignment and goal structure strategies.
- Ramón Rico, Miriam Sánchez-Manzanares, Mirko Antino, and Dora Lau.
- Department of Social Psychology and Methodology, Universidad Autónoma de Madrid, Madrid, Spain. ramon.rico@uam.es
- J Appl Psychol. 2012 Mar 1; 97 (2): 407-20.
AbstractThis study tests whether the detrimental effects of strong diversity faultlines on team performance can be counteracted by combining 2 managerial strategies: task role crosscutting and superordinate goals. We conducted a 2 (crosscut vs. aligned roles) × 2 (superordinate vs. subgroup goals) experimental study. Seventy-two 4-person teams with faultlines stemming from gender and educational major performed a complex decision-making task. The results show that teams with crosscut roles perform better when they are assigned a superordinate goal than a subgroup goal, whereas teams with aligned roles are not affected by goal manipulations. This effect is mediated by elaboration of task-relevant information. Implications for theory and management of team faultlines are discussed.
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