• M J Bertran, M Viñarás, M Salamero, F Garcia, C Graham, A McCulloch, and J Escarrabill.
• Preventive Medicine and Epidemiology Department, ICMiD, Hospital Clínic, University of Barcelona, ISGLobal, Barcelona, Spain. Electronic address: bertran@clinic.cat.
• J Healthc Qual Res. 2018 Jan 1; 33 (1): 10-17.

ObjectiveTo develop and test a culturally adapted core set of questions to measure patients' experience after in-patient care.Material And MethodsFollowing the methodology recommended by international guides, a basic set of patient experience questions, selected from Picker Institute Europe questionnaires (originally in English), was translated to Spanish and Catalan. Acceptability, construct validity and reliability of the adapted questionnaire were assessed via a cross-sectional validation study. The inclusion criteria were patients aged >18 years, discharged within one week to one month prior to questionnaire sending and whose email was available. Day cases, emergency department patients and deaths were excluded. Invitations were sent by email (N=876) and questionnaire was fulfilled through an online platform. An automatic reminder was sent 5 days later to non-respondents.ResultsA questionnaire, in Spanish and Catalan, with adequate conceptual and linguistic equivalence was obtained. Response rate was 44.4% (389 responses). The correlation matrix was factorable. Four factors were extracted with Parallel Analysis, which explained 43% of the total variance. First factor: information and communication received during discharge. Second factor: low sensitivity attitudes of professionals. Third factor: assessment of communication of medical and nursing staff. Fourth factor: global items. The value of the Cronbach alpha was 0.84, showing a high internal consistency.ConclusionsThe obtained experience patient questionnaire, in Spanish and Catalan, shows good results in the psychometric properties evaluated and could be a useful tool to identify opportunities for health care improvement in our context. Email could become a feasible tool for greater patient participation in everything that concerns his health.Copyright © 2018 SECA. Publicado por Elsevier España, S.L.U. All rights reserved.

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