• Jeroen Trybou, Kaat De Pourcq, Michel Paeshuyse, and Paul Gemmel.
• Department of Public Health, Ghent University, Ghent, Belgium.
• J Nurs Manag. 2014 Jul 1; 22 (5): 563-71.

AimThe purpose of this study was to test the norm of reciprocity by examining relationships between perceived organisational support (POS), the quality of leader-member exchange (LMX) and psychological contract breach (PCB) and important nurse retention factors identified in the literature.BackgroundA major cause of turnover among nurses is related to unsatisfying workplaces. Previous research, mainly outside the nursing setting, found that social exchange affects employees' work-related attitudes.MethodA cross-sectional survey was conducted on 217 nurses and nursing assistants to test and refine a model linking POS, LMX, PCB with job satisfaction, trust and turnover intentions.ResultsHierarchical multiple linear regression revealed that POS, PCB and LMX explained significant variance in all three retention factors: job satisfaction (adjusted R² = 0.502), trust (adjusted R² = 0.462) and turnover intentions (adjusted R² = 0.196). POS and PCB predicted most strongly job satisfaction (P < 0.001) and trust (P < 0.001 and P < 0.01, respectively). LMX predicted most strongly intention to leave (P < 0.01).ConclusionIn our study, POS, the quality of LMX and PCB were strongly related to job satisfaction, trust and turnover intentions.Implications For Nursing ManagementNursing managers and leaders should recognize the importance of social exchange within their organisation to build trust, satisfy and retain scarce nurses and nursing assistants.© 2013 John Wiley & Sons Ltd.

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