• Michael C Sturman, Lian Shao, and Jan H Katz.
• School of Hotel Administration, Cornell University, Ithaca, NY 14853, USA. mcs5@cornell.edu
• J Appl Psychol. 2012 Jan 1; 97 (1): 46-62.

AbstractAlthough researchers have theorized that there exists a curvilinear relationship between job performance and voluntary turnover, their research has been tested in the United States or culturally similar Switzerland. Through a study of the performance-turnover relationship from a multinational service-oriented organization in 24 countries, we demonstrate that the general relationship between performance and turnover is similar across countries but the details of that relationship change across countries. Using 4 cultural dimensions--in-group collectivism, power distance, uncertainty avoidance, and performance orientation--we find that cultural factors alter the overall probability of voluntary turnover and influence the degree of curvilinearity in the performance-turnover relationship. Our findings have implications for research on the performance-turnover relationship, turnover research, and practice.

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