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The health care manager · Oct 2004
ReviewWorkplace deviance: strategies for modifying employee behavior.
- Marcia Pulich and Louise Tourigny.
- Management Department, University of Wisconsin-Whitewater, 800 West Main Street, Whitewater, WI 53190, USA.
- Health Care Manag (Frederick). 2004 Oct 1; 23 (4): 290-301.
AbstractMore than ever, today's health care employees must perform their jobs as efficiently and effectively as possible. Job performance must integrate both technical and necessary soft skills. Workplace deviant behaviors are counterproductive to good job performance. Various deviant behaviors are examined. Areas and strategies of managerial intervention are reviewed which will enable the prevention or modification of undesired employee behaviors.
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