• Flávia Branco Cerqueira Serra Neves, Maíra Pereira Dantas, Almir Galvão Vieira Bitencourt, Patrícia Sena Vieira, Lis Thomazini Magalhães, José Mário Meira Teles, Augusto Manoel de Carvalho Farias, and Octávio Henrique Coelho Messeder.
• Unidade de Terapia Intensiva Geral, Hospital Português, Salvador, BA, Brasil.
• Rev Bras Ter Intensiva. 2009 Mar 1; 21 (1): 32-7.

ObjectivesTo know the needs and level of family members' satisfaction is an essential part of the care provided to critically ill patients in intensive care units. The objective of this study was to identify the level of family members' satisfaction in an intensive care unit.MethodsA descriptive survey was carried out in the general adult intensive care unit of the Hospital Português (Salvador - BA) from November 2007 to January 2008. Jonhson's 14-question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members.ResultsFifty three family members were included, mean age was 44 years and 68% were female. The median of family members satisfaction level was 11 (IQI = 9-13). Critical Care Family Need Inventory, questions with higher percentiles of satisfaction were those stating that family members felt that the patient was receiving the best possible care (96%) and that the information provided was honest (96%). The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (45%) and that a healthcare professional had explained how the intensive care unit equipment was used (41%).ConclusionsMost family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals' ability to comfort family members.

3 keywords...

hide…