• Am J Hosp Palliat Care · Aug 2017

    Randomized Controlled Trial

    Utilization of Patient Electronic Messaging to Promote Advance Care Planning in the Primary Care Setting.

    • Christina Tieu, Rajeev Chaudhry, Darrell R Schroeder, Frank A Bock, Gregory J Hanson, and Ericka E Tung.
    • 1 Department of Internal Medicine, College of Medicine, Mayo Clinic, Rochester, MN, USA.
    • Am J Hosp Palliat Care. 2017 Aug 1; 34 (7): 665-670.

    BackgroundAdvance care planning (ACP) is an instrumental mechanism aimed at preserving patient autonomy. Numerous interventions have been proposed to facilitate the implementation of ACP; however, rates of completed advance directives (ADs) are universally low. Patient electronic portal messaging is a newer tool in patient-provider communication which has not been studied as a method to promote ACP. In this study, we hypothesized that the use of ACP-specific patient electronic messages would increase rates of AD completion in patients aged 65 years and older in an academic primary care practice.MethodsAll primary care patients, aged 65+, who had previously enrolled in a patient electronic messaging system, within an academic primary care practice, were included for randomization. Two hundred patients were randomized to receive an electronic message. The primary outcome was the proportion of patients in each group who completed an AD, 3 months after intervention. Secondary outcomes included clinical utility of the completed ADs and proportion of patients who viewed their electronic messages.ResultsThe intervention group completed an AD 5.5% of the time when compared to 2% in the control group (odds ratio 3.2 [1.6-6.3]). Up to 74.5% of patients opened their electronic messages.ConclusionAmong primary care patients aged 65 years and older, use of AD-specific electronic messaging statistically significantly increased the rate of AD completion, but the absolute number of completed AD remained relatively low. These data suggest that this valuable communication tool holds opportunities for further improvement. Older, frailer adults were more likely to complete an AD, and prompted directives were more likely to include a written expression of the individual's health-care values and preference.

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