• Public health · Dec 2017

    Review

    Team-based efforts to improve quality of care, the fundamental role of ethics, and the responsibility of health managers: monitoring and management strategies to enhance teamwork.

    • A Kossaify, W Hleihel, and J-C Lahoud.
    • Holy Spirit University of Kaslik, USEK, University Hospital Notre Dame de Secours, Byblos, Jbeil, Lebanon. Electronic address: antoinekossaify@yahoo.com.
    • Public Health. 2017 Dec 1; 153: 91-98.

    ObjectivesHighlight the importance of teamwork in health care institutions by performing a review and discussion of the relevant literature.Study DesignReview paper.MethodsA MEDLINE/Pubmed search was performed starting from 1990, and the terms 'team, teamwork, managers, healthcare, and cooperation' were searched in titles, abstracts, keywords, and conclusions; other terms 'patient safety, ethics, audits and quality of care' were specifically searched in abstracts and were used as additional filters criteria to select relevant articles.ResultsThirty-three papers were found relevant; factors affecting the quality of care in health care institutions are multiple and varied, including issues related to individual profile, to administrative structure and to team-based effort. Issues affecting teamwork include mainly self-awareness, work environment, leadership, ethics, cooperation, communication, and competition. Moreover, quality improvement plans aiming to enhance and expand teams are essential in this context. Team monitoring and management are vital to achieve efficient teamwork with all the required qualities for a safer health system. In all cases, health managers' responsibility plays a fundamental role in creating and sustaining a teamwork atmosphere.ConclusionTeamwork is known to improve outcomes in medicine, whether at the clinical, organizational, or scientific level. Teamwork in health care institutions must increasingly be encouraged, given that individual effort is often insufficient for optimal clinical outcome.Copyright © 2017 The Royal Society for Public Health. Published by Elsevier Ltd. All rights reserved.

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