• NursingConnections · Jan 1999

    Role clarity, organizational commitment, and job satisfaction during hospital reengineering.

    • M Kroposki, C L Murdaugh, A S Tavakoli, and M Parsons.
    • University of South Carolina, Columbia, USA.
    • Nursingconnections. 1999 Jan 1; 12 (1): 27-34.

    AbstractThis study investigated the relationships among role conflict, role ambiguity, organizational commitment, and job satisfaction experienced by clinical team members in a hospital undergoing reengineering. The sample consisted of 409 registered nurses (RNs) and 278 non-RNs. Participants who experienced much role conflict and ambiguity exhibited less organizational commitment and job satisfaction. RNs had more role conflict and ambiguity than non-RNs. No significant differences in role conflict and role ambiguity, organizational commitment, and job satisfaction were observed between RNs working on medical-surgical units and those on specialty units. Strategies that reduce role conflict and role ambiguity to increase organizational commitment and job satisfaction are discussed.

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