• Nurse education today · Jan 2018

    Service user engagement in healthcare education as a mechanism for value based recruitment: An evaluation study.

    • Vanessa Heaslip, Janet Scammell, Anne Mills, Ashley Spriggs, Andrea Addis, Mandy Bond, Carolyn Latchford, Angela Warren, Juliet Borwell, and Stephen Tee.
    • Department of Nursing and Clinical Science, Faculty of Health and Social Science, Bournemouth University, United Kingdom. Electronic address: vheaslip@bournemouth.ac.uk.
    • Nurse Educ Today. 2018 Jan 1; 60: 107-113.

    AimWithin the United Kingdom (UK) there is an increasing focus on Values Based Recruitment (VBR) of staff working in the National Health Service (NHS) in response to public inquiries criticising the lack of person-centred care. All NHS employees are recruited on the basis of a prescribed set of values. This is extended to the recruitment of student healthcare professionals, yet there is little research of how to implement this. Involving Service Users in healthcare educational practice is gaining momentum internationally, yet involvement of service users in VBR of 'would be' healthcare professionals remains at an embryonic phase. Adult nurses represent the largest healthcare workforce in the UK, yet involvement of service users in their recruitment has received scant attention. This paper is an evaluation of the inclusion of service users in a VBR of 640 adult student nurses.Background DesignThis study used a participatory mixed methods approach, with service users as co-researchers in the study.MethodsThe study consisted of mixed methods design. Quantitative data via an online questionnaire to ascertain candidates' perspectives (n=269 response rate of 42%), and academic/clinical nurses (n=35 response rate 34.65%). Qualitative data were gathered using focus groups and one to one interviews with service users (n=9). Data analysis included descriptive statistics and thematic analysis.Findings4 overarching themes were identified; increasing sense of humanness, substantiating care values; impact of involvement; working together and making it work, a work in progress.ConclusionThe findings from the study highlight that involving service users in VBR of student healthcare professionals has benefits to candidates, service users and local health services. Appreciating the perceptions of healthcare professionals is fundamental in the UK and internationally to implementing service users' engagement in service enhancement and delivery. Findings from this study identify there may be a dissonance between the policy, the nurses' thoughts and their practice.Copyright © 2017 The Authors. Published by Elsevier Ltd.. All rights reserved.

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