• Sarah C Blake, Karen McMorris, Kara L Jacobson, Julie A Gazmararian, and Sunil Kripalani.
• Department of Health Policy and Management, Rollins School of Public Health (RSPH), Emory University, Atlanta, GA 30322, USA. scblake@sph.emory.edu
• J Health Care Poor Underserved. 2010 May 1; 21 (2): 559-67.

ObjectiveTo evaluate the implementation of a health literacy intervention to improve medication adherence among patients in an inner-city health system.MethodsInterviews with pharmacists and focus groups with pharmacy patients were conducted one month and six months after beginning the intervention. Patients and pharmacists described their experiences with the intervention, consisting of an automated telephone call reminder system, an illustrated medication schedule, and pharmacist training in clear health communication.ResultsDespite initial technical problems, patients and pharmacists reported positive experiences. Pharmacists thought the intervention made counseling easier. Patients appreciated the design and portability of the illustrated medication schedule and found the reminder calls helpful as well.ConclusionSuccessful health literacy interventions require tools that are easy to comprehend, accessible, and personalized to the special needs and interests of the target population. Moreover, providers must be well-trained, and adequate resources must be provided to assure the fidelity of the intervention's implementation.

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