• Nursing times · May 2006

    Learning from past complaints to improve the care of patients.

    • Anne Allison.
    • Central Manchester and Manchester Children's University NHS Trust.
    • Nurs Times. 2006 May 30; 102 (22): 26-8.

    AbstractThis article gives an outline of the NHS complaints procedure, the role of the nurse in the management of complaints and the lessons learnt from complaints received by the Healthcare Commission. By raising awareness of the concerns frequently raised in complaints about nursing care, nurses will be better prepared to handle complaints and to use them and the complaints process to drive changes and improvements in patient care.

      Pubmed     Copy Citation     Plaintext  

      Add institutional full text...

    Notes

     
    Knowledge, pearl, summary or comment to share?
    300 characters remaining
    help        
    You can also include formatting, links, images and footnotes in your notes
    • Simple formatting can be added to notes, such as *italics*, _underline_ or **bold**.
    • Superscript can be denoted by <sup>text</sup> and subscript <sub>text</sub>.
    • Numbered or bulleted lists can be created using either numbered lines 1. 2. 3., hyphens - or asterisks *.
    • Links can be included with: [my link to pubmed](http://pubmed.com)
    • Images can be included with: ![alt text](https://bestmedicaljournal.com/study_graph.jpg "Image Title Text")
    • For footnotes use [^1](This is a footnote.) inline.
    • Or use an inline reference [^1] to refer to a longer footnote elseweher in the document [^1]: This is a long footnote..

    hide…