• Vestn. Akad. Med. Nauk SSSR · Jan 2011

    [Predictors of the patients' satisfaction with the quality of hospital-based medical care].

    • O A Tsyganova and T G Svetlichnaia.
    • Vestn. Akad. Med. Nauk SSSR. 2011 Jan 1 (3): 19-23.

    AbstractThe paper reports results of sociological analysis of satisfaction of the patients with the medical care provided in in-patient facilities of Arkhangelsk and Vologda regions and Komi Republic. The authors distinguish three groups of factors (professional, organizational, informational) that determine the patients' content with the quality of medical services. The study revealed the generally low level of patients' satisfaction estimated based on selected criteria for medical aid and services.

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