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The Milbank quarterly · Jun 2021
Rapid Transition to Telehealth and the Digital Divide: Implications for Primary Care Access and Equity in a Post-COVID Era.
- Ji E Chang, Alden Yuanhong Lai, Avni Gupta, Ann M Nguyen, Carolyn A Berry, and Donna R Shelley.
- New York University School of Global Public Health.
- Milbank Q. 2021 Jun 1; 99 (2): 340-368.
AbstractPolicy Points Telehealth has many potential advantages during an infectious disease outbreak such as the COVID-19 pandemic, and the COVID-19 pandemic has accelerated the shift to telehealth as a prominent care delivery mode. Not all health care providers and patients are equally ready to take part in the telehealth revolution, which raises concerns for health equity during and after the COVID-19 pandemic. Without proactive efforts to address both patient- and provider-related digital barriers associated with socioeconomic status, the wide-scale implementation of telehealth amid COVID-19 may reinforce disparities in health access in already marginalized and underserved communities. To ensure greater telehealth equity, policy changes should address barriers faced overwhelmingly by marginalized patient populations and those who serve them.© 2021 Milbank Memorial Fund.
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