• Joan Escarrabill, Xavier Clèries, and Joan Josep Sarrado.
• Hospital Clínic, Barcelona, España.
• Aten Primaria. 2015 Feb 1; 47 (2): 75-82.

AimTo determine the relevance level of non-technical skills of those professionals dedicated to the healthcare of patients with chronic diseases, from an analysis of home care professionals.DesignQuantitative and qualitative research conducted in 2 phases: 1.st from November 2010 to March 2011 and 2.nd from December 2012 to August 2013.SettingHealth Region of Barcelona city.ParticipantsDuring the 1.st phase, 30 professionals from homecare teams (3 from Primary Care and 3 from Hospitals). In 2.nd phase, 218 professionals from 50 Primary Healthcare Centres and 7 home care programmes.MethodPurposive sampling in was used in the1st phase, and randomized sampling in the 2.nd phase. Likert scales and focus group were used.ResultsA total of 19 skill categories were identified in the 1.st phase. In the 2.nd phase 3 metacategories were established: comprehensive patient-centered care, interprofessional organization, and inter-health care fields and interpersonal skills.ConclusionsIt is necessary to improve and secure the professionals relationships between levels of healthcare, continuity of healthcare, biopsychosocial model and holistic attention to patients and relatives, looking at emotions, expectations, feelings, beliefs and values. It is essential to design and implement continuing training in transferable skills in every healthcare centre, through active methodologies.Copyright © 2013 Elsevier España, S.L.U. All rights reserved.

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