• J Nurs Care Qual · Oct 2013

    Three nursing interventions' impact on HCAHPS scores.

    • Bryan Kennedy, Janet B Craig, Margaret Wetsel, Elaine Reimels, and Jennifer Wright.
    • 6 South Adult Surgical, AnMed Health, Anderson, SC 29621, USA. bryan.kennedy@anmedhealth.org
    • J Nurs Care Qual. 2013 Oct 1; 28 (4): 327-34.

    AbstractStaff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores demonstrated a steady upward trend over 18 months following implementation of the changes.

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